Hello, I'm Carol and I'm new here and I hope I have chosen the correct section of the forum to post in :oops:

I have had a problem with my Windows Live Messenger for a while now. As it hasn't been constant I haven't worried too much about it but it is becoming increasingly irritating.

I have windows XP and version 2008 (Build 8.5.1302.1018) of live messenger.

My problem is that I could talk on msn all evening and then just as I say goodnight to someone msn freezes. The rest of my pc is running just fine. Firefox isn't frozen at that time, just msn. So I open up the task manager and close it down. The CPU usage goes high at this time and as soon as that goes low again, then msn closes and I can restart it. MSN might do this about 3 times before I can finish a conversation. If I try to write a long reply then it seems even more likely to freeze half way.

It does occasionally do this earlier in the day (it did it once this afternoon) but as I mostly use MSN in the evenings then that is when i notice it. I would say this happens several times each week.

I have avira anti virus and zone alarm firewall, both are always kept up to date and Avira scans are run daily. I also use spybot and a scan is run once a week with that. Win patrol is also running constantly.

Has anyone got any suggestions to stop this irritating problem, please?

thread moved to Windows forum as topic is not performance related but functional correctness

[edit] Windows Live messenger is a version of Microsoft's instant messaging (IM) client.

Please add your system specs to your profile and state the version of

• XP:
  IE:
  Firefox:
  Windows Live messenger

[/edit]

__________________
J. O. Beard; you + tech-101.com => synergism. Secure your system now

Thank you for moving my post to the correct forum

I have completed my system specs in the control panel. I hope I have put the right things in the right places.

These are the things that there wasn't a space for in the system specifications:

Firefox Version 3.0.11
Internet Explorer Version 7.0.5730.11
live messenger version 2008 (Build 8.5.1302.1018)

Meanwhile, I have also downloaded CCleaner and run that. I was talking on MSN last night and it didn't freeze but only time will tell if that cleaned up anything. I'm not exactly sure what CCleaner is but hopefully it wasn't harmful :oops:

Hi Welcome to Tech-101 : Thumbup :

CCleaner is an application used to clear up system and application files and junk. Its used to remove unnecessary files that you create through the day to day running of your PC. I think its a very good program and wont do you any harm. In fact i would say to run it ma be every 3-4 weeks to clean your system. However i would advise against running the registry cleaner so often as that can cause harm if miss used.

Its possible, unlikely but possible that you have cleaned a file that was somehow causing an application error with Windows Live. I'm not sure what however.

If it happens again i would probably say try and uninstall re clean and then install again. It worked for me the last bout of problem i had. There is another avenue i would also like to check if you don't mind.

Please can you download and install Everest from HERE
Once its installed (leave all of the options just keep pressing next) double click on the shortcut.
Then once its running:
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post

Don't include anything under the line "DEBUG- PCI"

The image below corresponds to the numbers in the list above if you are struggling to find areas.

__________________

Hey Carol,

Good to see you here. It's been quite a while

__________________
__________________
Check us out on Facebook!

Useful Guides: Networking 101 Security 101 Disable Real Time Monitoring Virus/Malware Preliminary Removal Instructions

Nice to meet you, rev and thank you for your help

Here is the report summary:

--------[ Summary ]-----------------------------------------------------------------------------------------------------
Computer:
Computer Type ACPI Uniprocessor PC
Operating System Microsoft Windows XP Home Edition
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 7.0.5730.11 (IE 7.0)
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name YOUR-447023AE6B (carols)
User Name HP_Owner
SMTP E-mail Address ------
Logon Domain [ TRIAL VERSION ]
Date / Time 2009-07-20 / 18:29
Motherboard:
CPU Type Intel Pentium 4 524, 3066 MHz (23 x 133)
Motherboard Name MSI Gypsum
Motherboard Chipset Intel Grantsdale-G i915G
System Memory [ TRIAL VERSION ]
DIMM1: Infineon 64T64000HU5A 512 MB DDR2-400 DDR2 SDRAM (5-3-3-8 @ 200 MHz) (4-3-3-8 @ 200 MHz) (3-3-3-8 @ 200 MHz)
DIMM2: Infineon 64T64000HU5A [ TRIAL VERSION ]
BIOS Type AMI (10/27/05)
Communication Port ECP Printer Port (LPT1)
Display:
Video Adapter Intel(R) 82915G/GV/910GL Express Chipset Family (128 MB)
3D Accelerator Intel GMA 900
Monitor HP VS17 [17" LCD] (CND5300LF1)
Monitor HP VS17 [17" LCD] (CND5300LF1)
Multimedia:
Audio Adapter Realtek ALC880(D) @ Intel 82801FB ICH6 - High Definition Audio Controller [C-0]
Storage:
IDE Controller Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Disk Drive EPSON Stylus Storage USB Device
Disk Drive Generic USB CF Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB SM Reader USB Device
Disk Drive WDC WD2000JS-60MHB1 (186 GB, IDE)
Optical Drive TSSTcorp CD/DVDW TS-H552L (DVD+R9:8x, DVD-R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW)
SMART Hard Disks Status OK
Partitions:
C: (NTFS) [ TRIAL VERSION ]
D: (FAT32) 6129 MB (2662 MB free)
Total Size [ TRIAL VERSION ]
Input:
Keyboard Enhanced Mulmedia PS/2 Keyboard
Mouse Microsoft PS/2 Mouse
Network:
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address **-**-**-**-**
Network Adapter Intel(R) PRO/100 VE Network Connection (192. [ TRIAL VERSION ])
Modem Agere Systems PCI Soft Modem
Peripherals:
Printer EPSON Stylus DX6000 Series
Printer Fax
Printer Microsoft Office Document Image Writer
FireWire Controller VIA VT6307 Fire IIM IEEE1394 Host Controller (PHY: VIA VT6307)
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [C-0]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [C-0]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [C-0]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [C-0]
USB2 Controller Intel 82801FB ICH6 - Enhanced USB2 Controller [C-0]
USB Device EPSON CX5900/CX6000/DX6000
USB Device USB Composite Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
USB Device USB Printing Support
DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 3.11
DMI System Manufacturer HP Pavilion 061
DMI System Product EG761AA-ABU t3218.uk
DMI System Version 00w0211RE101GYPSU00
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer MSI
DMI Motherboard Product Gypsum
DMI Motherboard Version 3.11
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer
DMI Chassis Version
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case

hello Justin,

I hope you are well
I followed you here, I hope that doesn't sound too stalker-ish :oops: lol

Thanks Carol.

These are just shots in the dark to try and test for an lapses that my occur to cause the fault. Even if it does not solve it it will benefit your machine.

1,
Please Go Here and update Directx.
Click to download the updater tool that will run and check for the latest version and any patch releases. This has been know to cause problems with MSN and Windows live.

2,
Also can you check your Java Version.
Click This Link to test your current Java status by clicking Free Java Download. Again this has been known to cause issues with both IM programs.

Make sure you test Windows Live after DirectX to see if its made a difference and if not check again after Java. It would be nice to know which if any solved the issue.

__________________

Update.
Well, msn froze again twice last night when I was using it so CCleaner hasn't doesn't the trick unfortunately.

I downloaded the directX thing today and then I couldn't find wherever it had gone to on my pc :oops: Also a box kept opening and everything seemed odd, so I did a system restore as I couldn't find the directx thing to uninstall it or use it. (I did look in the add/remove programs, maybe it comes under a different name?)

Having done a system restore I decided to try the second option and check my java was up to date. I had Java 6 update 13 instead of 14. So I will see how it goes now.

Another thought I had was that I use stuffPlug 3. I think this enables me to open my hotmail email from the MSN contacts list and it opens in firefox instead of IE. I could live without this if anyone thinks it could be causing a problem. Although I have had it installed for much longer than I have had the freezing problem, so I am just grasping at straws.

you have dx9.0(c) - which is has high a version you can get for xp

you also have quite an old build of live messenger - may need an update (have you check microsoft update recently?)

Current Stable Release: (Build 14.0.8064.206) / 2009-02-12; 5 months ago

================================================== ===

With that being said lets look what loading and running on there:

RSIT
Download random's system information tool (RSIT) by random/random from HERE and save it to your Desktop.

• Double click on RSIT.exe to run.[/*:m:2r7sq3rf]
• Click Continue at the disclaimer screen.[/*:m:2r7sq3rf]
• Once it has finished, two logs will open.[/*:m:2r7sq3rf]
• log.txt <will be maximized and info.txt <will be minimized[/*:m:2r7sq3rf]
• Please post the contents of both logs in the next reply.[/*:m:2r7sq3rf]

__________________
__________________
Check us out on Facebook!

Useful Guides: Networking 101 Security 101 Disable Real Time Monitoring Virus/Malware Preliminary Removal Instructions

Thank you, Justin. I'm just about to update my version of msn. I had deliberately not done it because I don't trust new versions, but I'll do it now lol

Here are the logs from RSIT

log. txt

Logfile of random's system information tool 1.06 (written by random/random)
Run by HP_Owner at 2009-07-22 18:24:23
Microsoft Windows XP Home Edition Service Pack 3
System drive C: has 127 GB (69%) free of 185 GB
Total RAM: 1015 MB (43% free)

... [edit] content deleted; PLEASE use the attachment feature instead of pasting [/edit]