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Virus/Malware Preliminary Removal Instructions


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#1 Blind Dragon

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Posted 26 January 2009 - 02:20 AM

Very Important: Malware infections can possibly lead to identity theft, stolen bank funds, misuse of credit card information etc.

After completing these steps your symptoms may disappear, we encourage you to post your logs so that we can still check them.


=========================================================

Step 1

If you`re NOT running any antivirus, you should install one ASAP

If you already have an Anti-virus program - please be sure to check for updates and run a full scan of your system - Please note anything that it finds in your thread.

Recommended Free Anti Virus:

DO NOT INSTALL MORE THAN 1 ANTI-VIRUS!!

=========================================================

Step 2

TFC.jpgTempFileCleaner

  • Download TFC to your desktop
  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

=======================================================

 

Step 3

 

JRT_zps96b51ebd.jpg  Junkware Removal Tool

Please download from HERE and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions HERE.

  • Right-click on JRTbythisisu.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Follow the prompts and let this process run uninterrupted.
  • This scan can take a while, depending on your System
  • Upon completion, a log (JRT.txt) will open on your desktop.

Please include the contents of that file in your reply.
Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.

 

=======================================================

 

Step 4

 

c7ae6775-e573-480d-b941-581846b289d2_zps AdwCleaner

Please download AdwCleaner and save the file to your desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • The program will begin to update the database (if internet connection is operational). Please wait a little bit.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

 

=======================================================

 

Step 5

e74ddb3d-8ab5-4a3e-9963-f327c49fcc32_zps Malwarebytes' Anti-Malware

  • Please download Malwarebytes' Anti-Malware from from HERE
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please attach this log with your reply

=======================================================

Step 6

jav.pngUpdate your Java Runtime Environment

Many types of malware like to exploit out of date Java versions!

  • First Verify that your version is up to date by clicking HERE
    If you need to update your version:
  • That link button will change to one that allows you to update directly by clicking on it, in which case please do so.
  • When it finds the newer version - Follow the on screen instructions (uncheck the yahoo toolbar option)
  • After it installs the newest version Go back to Start -> Control Panel -> Add/remove programs (programs and features in vista)
  • Uninstall any older versions of Java except the most current update that you just installed

You can manually install the most recent version of Java through this link -> Java Runtime Environment Make sure to scroll down to Java Runtime Environment or JRE
 

==========================================================

Step 7

If you do not already have a thread, please click start a new topic on the right side of the page in our VIRUS AND MALWARE FORUM

Copy and paste the following logs PLEASE DO NOT ATTACH LOGS UNLESS WE SPECIFICALLY ASK FOR THEM!,

1) JRT.txt log
2) ADWCleaner log

3) Malwarebytes log

!!!Also remember to tell us any symptoms that you may be having !!!



#2 rev_ollie

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Posted 13 June 2010 - 11:54 AM

~ Secondary bump to re order ~