fraggle, you have a lot of potential for problems. ou have too many processes starting on boot, then running in the background. Every program set to auto-update will be contacting the internet multiple times a day 'looking' for an update.

You also show a pirated program which should have been removed before further support:
Nero.9.4.26+keygen[Works With Win.7]

Please download OTMovit by Old Timer and save to your desktop.

• Double-click OTMoveIt3.exe to run it. (Vista users, please right click on OTMoveit3.exe and select "Run as an Administrator")
• Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  Code:

  :Processes    
  
  :Services
  
  :Reg
  
  :Files  
  C:\Users\sara and colin\AppData\Local\Temp\plugtmp-7\plugin-newplayer
  C:\Users\sara and colin\AppData\Roaming\onload.exe    
  C:\Windows\System32\config\systemprofile\AppData\L;ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\2UYLJJ1N\newplayer
  C:\Windows\System32\config\systemprofile\AppData\L;ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\MAE90GCJ\newplayeC:\Windows\System32\config\systemprofile\AppData\L  ocalLow\Sun\Java\Deployment\cache\6.0\61\14833d-4bd659dbr
  C:\Users\sara and colin\Documents\My Received Files\Nero.9.4.26+keygen[Works With Win.7]
  C:\Program Files\Ask.com\GenericAskToolbar.dll
  
  :Commands
  [purity]
  [emptytemp]
  [start explorer]
  [Reboot]
  

• Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window and choose Paste.
• Click the red Moveit! button.
• A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply.
• Close OTMoveIt3

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please empty the Java cache as follows:
Click on Control Panel> Java> Temporary Internet Files> Settings> Delete the files> Go to the Update tab and Uncheck 'check automatically for updates'> answer Yes when asked to confirm> Apply> OK

You have 2 antivirus programs running: Threat Fire and AVG. Please remove one of them.
You were also asked to disable Real Time Protection before running the scans. That would mean TeaTimer:

• Right click the TeaTimer icon in the system Tray
• Then click Exit Spybot-S&D Resident
• (One you are clean you can restart TeaTimer by going to C:\Program Files\Spybot - Search & Destroy, and double clicking on TeaTimer.exe

Reset Cookies: Previously given.

After doing the above, please explain what is presently happening on the system. The pirated software and Real Time Protection running in the background could have affected the scans.

__________________
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Virus & Malware Removal
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